Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“The entire team provided excellent care! I really appreciate their genuine kindness and consideration. My preparation and procedure was comfortable and accomplished quickly. I couldn’t have been in more capable or caring hands. Thank you!”
“This was my first experience at the Endoscopy Center. I was nervous prior to coming because all my previous procedures had been done in the hospital. I received exceptional care from everyone involved. Thank you!”
“Everyone that I encountered at this facility went above and beyond to make me aware of my procedure that I was about to have. In explaining the procedure, they were very knowledgeable and eager to answer any and all questions I had. Before, the procedure was done they made sure I was a comfortable as possible by supplying me with several cozy heated blankets. The men and Women at this facility really done a STELLAR job from beginning to end. Keep up the great work! Thank you to everyone who worked with me on 10/18/2018, as I was to groggy to extend my gratitude for the the remarkable professionalism that was on full display!!”
“I had been to this facility before and was happy to find out I would be there again. It is excellent in every way! If I had to choose my favorite part of the experience, it would be the outstanding care and concern I received from all of the staff and doctor!”
“This is the second procedure I have had done there and both were seemless. Everyone there very helpful with fabulous personalities. Thank you”
“Everyone there helped me to make the best of this experience. I went in a week after having a thoracic spinal fusion and yet the staff tried to make me as comfortable as possible. I really appreciate their efforts.”
“All the staff have fantastic personalities and bedside manners!”
“Visit went very well. All the staff including the Doctor was very knowledgeable and answered all my questions and my wife’s questions also.”
“I had an exceptional experience at your facility. All the people who helped me appeared professional, competent, courteous, and mindful of any apprehension the procedure might have presented. All procedures were explained in terms that were understandable. The doctor and anesthesiologist were outstanding as were the nurses and support personnel.”
“I felt like everyone understood how uncomfortable the prep was for the process, and everyone treated me wonderfully. Everything was explained well. The nurse who set up the IV was amazing; the doctor was very kind and softspoken, and if I HAVE to do this again, I’d go back.”
“Very efficient, professional yet caring and compassionate staff from start to finish. Love Dr. Rickoff and have high level of trust with him, given the fact that he has cared for me, my mother and friends.”
“everyone put me at ease. everyone was always smiling. I would trust this group with any procedure I might need!”
“This was my 8th colonoscopy, so I am very aware of the procedure. I found the staff to be extraordinarily nice and professional, much better than any hospital experience that I have endured. Love my doctor, Dr. Palma.”